Booking Information

Booking Information

INTERNET BOOKINGS
Buy tickets securely, online, day or night, 365 days a year
To book tickets via the internet, please click here

TELEPHONE BOOKINGS
Our telephone booking service is open from 11am-7pm, 7 days a week. Please have your credit card details and contact information ready for your purchase. Please note, you must be the credit card holder in order to make a booking using this service.

TO SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE
Macau SAR, China: +853 2882 8818
Hong Kong SAR, China: +852 3065 9899
China: 4008 42 9018
US & Canada: 1-800-280-5218
Singapore: 800-852-8525
Japan: 0505-05-00876
Philippines: 63-2-85400878

OUR PARTNERS
Tickets for select events can be purchased through our ticketing partners.

BOX OFFICE

The Venetian Arena Box Office

For event ticket purchase and collection
Located at the West Lobby area of The Venetian^® Macao-Resort-Hotel
Daily: 11am-7pm
Event day: 11am-10pm

teamLab Box Office
For teamLab ticket purchase and collection only
Located at Cotai Expo Level 3 at teamLab SuperNature entrance, The Venetian^® Macao
Open 10:45am-6:15pm daily

Londoner Arena Box Office
Located at Level 4 at The Londoner Arena entrance, The Londoner Macao
Open on event date only: 2pm-10pm

Venetian Theatre Box Office
Open on event date only. Please contact Cotai Ticketing Hotline for operation hour
Located at Level 1 at The Venetian Theatre entrance, The Venetian^® Macao

Parisian Theatre Box Office
Open on event date only. Please contact Cotai Ticketing Hotline for operation hour
Located at Level 5 at The Parisian Theatre entrance, The Parisian Macao

"Harry Potter™: The Exhibition" Box Office
For "Harry Potter™: The Exhibition" ticket purchase and collection only
Located on Level 3 of The Londoner Macao
Open 10:45am-6:15pm daily

Please contact our customer service representative for more details of Box Offices:

Macau SAR, China: +853 2882 8818

China toll-free: 4008 429018

Hong Kong SAR, China: +852 3065 9899

Monday to Sunday: 11am-7pm

TICKET COLLECTION PROCEDURES
Please approach to above box office in person to collect your tickets. We recommend collecting your tickets at least 1 hour prior to the commencement of any event to avoid delays.

1. The ticket collector, the Cotai Ticketing account owner and the bank card owner are the same person:
The ticket collector must present the bank card used to purchase the ticket and a photo identification document to collect the ticket in person, and must sign the confirmation receipt immediately. Virtual bank cardholders must log in to the app on their mobile phone and present their virtual bank card number for verification. If you are unable to pick up the tickets at the venue, you need to prepare an authorization letter and required documents for others to pick up the tickets. (Virtual bank cardholders authorize ticket collection is not allow).

2. The ticket collector is either the Cotai Ticketing account owner or the bank card owner:You can authorize the Cotai Ticketing account owner/bank card owner to collect the tickets at the Cotai Ticketing box office, but the person collecting the tickets must present the following documents:

Signed authorization letter (authorization letter must be collected)
Copy of bank card used for online transactions (only the first 4 and last 4 numbers of the credit card must be clearly shown)
Copy of the authorizing person\'s identity document (only the full name of the authorizing person must be clearly shown)
Identification document of the person authorized to take the ticket

If the above required authorization documents are incomplete, Cotai Ticketing reserves the right not to issue tickets.
Please note:

Each authorized ticket collector must be 18 years old or above, and can only be authorized once per performance.
Authorized persons can only collect tickets at the Cotai Ticketing Counter within 14 days before the performance. Please click here to view various ticket collection locations.

3. The ticket collector is different from the Cotai Ticketing account owner and bank card owner:
If the Cotai Ticketing account owner and the payment bank card owner are both different, it is authorized to a third party. We do not accept third party authorization to collect tickets.

Cotai Ticketing reserves the right to cancel your tickets in the event of any dispute or suspected fraud (including illegal resale of premium tickets).